Improving Community Outreach by the MBTA – Survey for Community Partners

Dear Community Partner,

Happy New Year to all of you from the MBTA’s Department of System-Wide Accessibility (SWA)!

The accessibility of the T has improved significantly in recent years and we’re excited that more changes are coming in 2022. However, we know that not everyone is aware of these changes and/or might not be able to share feedback with us.

Our team at SWA has been focused on improving and expanding our outreach to residents and riders, particularly older adults and those with disabilities, living in the T’s service district. Disparities still exist regarding access to the information we share – we’re looking to change that through a better understanding of how and where messaging is most easily and reliably received.

We know that older adults, individuals with disabilities, and/or non-native English speakers are better able to access information from trusted sources including family members, friends, or local community organizations that serve them. This is why we’re reaching out to organizations and leaders who might serve as a source of trusted information for both customers and other neighborhood organizations.

To help inform our work, we put together a short survey for our community partner organizations. We’d like to use your feedback to improve our communication processes and create new messaging tools to close the information gap.

  • Filling out the survey will take less than 10 minutes.
  • Survey will remain open till January 19, 2022.
  • Please feel free to share the link to the survey with your business partners.

Take the survey:

In addition to this community organization survey, in February we’ll release a survey designed for residents and customers only. We’d also appreciate your help in distributing that survey to your customers when the time comes.

If you have any questions, please contact us at

Thank you very much for your participation and we appreciate your continued support!

The Department of System-Wide Accessibility