MASSACHUSETTS GENERAL BRIGHAM
GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.
We are looking for a highly motivated Research Enrollment Coordinator I to engage, recruit, enroll, and retain participants into the All of Us Research Program at one or more of our multiple locations including, Brigham and Women’s Hospital, Massachusetts General Hospital, Brigham and Women’s Faulkner Hospital, Newton-Wellesley Hospital, North Shore Medical Center, Brookside Community Health Center, Chelsea HealthCare Center, Revere HealthCare Center, and Southern Jamaica Plain Health Center. The Research Enrollment Coordinator I’s work is conducted with patients in multiple settings (primarily clinic-based approach of patients, engagement with patients from a Program table, and phone-based outreach). The position requires periodic evening and weekend hours. We may have part-time and full-time positions available.
The All of Us Research Program is a nationwide initiative with the goal of building a diverse cohort of one million U.S. volunteers. The Program strives to represent the diversity of the U.S. population with participants from different socioeconomic backgrounds, ancestral backgrounds, health conditions, lifestyles and environments. Samples and data are collected from participants and are stored in a secure database to provide researchers with baseline data, biospecimens, healthcare records, survey data, wearable device information and genetic results. All of Us Research Program will support research in various areas including pharmacogenetics, precision medicine, prediction and prevention to advance treatments of diseases.
Access to training is available, including but not limited to: phlebotomy; taking physical measurements such as heart rate, and blood pressure; how to engage with participants; as well as program software.
“When Kolbi Brown joined All of Us at NYC Health + Hospitals Harlem in 2017, he wasn’t just starting a new job. He was changing careers. Kolbi had worked in real estate and property management for about 10 years, mostly in Harlem. He saw the issues that people around him were facing—including health problems. And he started to wonder what he could do to help the community where he lived and worked. “All of Us came along,” he says, “and gave me the opportunity to be a part of something that will be really meaningful.”
To learn more about Kolbi and his work, watch this video. https://www.youtube.com/watch?v=hN0zz8jZLjI&feature=youtu.be
PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
- Communicate, educate and invite inpatient & outpatient populations, and the surrounding community, about the mission and objectives of the All of Us Research Program (AoURP) and articulate how our mission can benefit future generations and further health research.
- Participate in pre-enrollment engagement activities including, but not limited to, a) engaging and inviting patients at Program tables in hospitals, community health centers and community-based events; b) approaching patients in the clinical setting (community health centers and hospital-based clinics); and c) calling patients on the phone.
- Recruit study participants at community health centers and hospital-based clinics/inpatient services. Approach patients on inpatient floors and educate them on the program’s mission. Gauge patient’s interest and ability to participate in our program. Guide interested patients through the process of signing up for and consenting to the program.
- Assist with electronic informed consent using specialized software, answering questions from participants.
- Make phone calls to potential study participants and schedule them for enrollment visits using specialized software.
- Conduct physical measurements and vital signs and perform phlebotomy (blood draws) on research subjects.
- Track and record engagement and enrollment activities in program-specific software. Responsible for data validation and quality control.
- Conduct retention activities by making phone calls and mailing letters to study participants about follow up surveys and any new/additional program activities. Engage with participants in various clinical settings about programmatic updates and activities.
- All other duties as assigned.
QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)
- High School Diploma or GED required.
- Experience in customer service or a position requiring strong communication skills is preferred.
- Bachelor’s degree preferred but not required.
- The ideal candidate enjoys interacting with diverse communities, is flexible, positive, friendly and a team player with excellent communication and organizational skills.
- Comfortable working flexible hours, including some evenings and weekends
- Phlebotomy certification preferred but not required. Training will be provided.
- Spanish fluency strongly preferred.
- Fluency in languages other than English is a plus.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)
- People: Focus on serving the community through collaboration and respect.
- Inclusiveness: Maintain an environment where individuals value and respect differences in all situations. Stand firm against and work to identify, address and prevent intolerance and bias in research to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin.
- Must have interpersonal skills to interact effectively with patients from varied backgrounds, MDs, researchers and other team members.
- Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles
- Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments.
- Be receptive to feedback from team members and managers and be able to give feedback to others. Must have strong analytical and problem-solving skills.
- Must be able to prioritize and organize work responsibilities to meet deadlines.
- Must possess integrity to maintain patient confidentiality.
- Must be detail-oriented and organized. Must possess strong overall computer skills.
- Must be able to make independent judgments for these job duties and responsibilities.
- Ability to perform phlebotomy and take vital signs. Training will be provided.
WORKING CONDITIONS: Describe the conditions in which the work is performed.
Work in hospital settings (this may include inpatient units, outpatient practices; hospital waiting rooms) and normal office environment where there are no discomforts due to extreme temperature, dust, and the like. During the pandemic and recovery, some work activities may be done remotely.
SUPERVISORY RESPONSIBILITY: List the number of FTEs supervised.
FISCAL RESPONSIBILITY: Indicate financial “scope” information, i.e.: size of budget, volume, revenue, etc.